[LPIL - Board of Directors] Issue With Logging in to LPIllinois.org (CiviCRM)

Kevin Mahoney membership at lpillinois.org
Mon Sep 5 02:04:51 EDT 2022


Kelly,

I hope you can help me or steer me to whoever can solve this CiviCRM 
problem.  I've been unable to log in to the LP Illinois CiviCRM for a 
couple of weeks now.  Here's what is happening:

I go to the lpillinois.org site and enter my login and password.  I then 
get my 2FA authentication number in my personal email.  Then, no matter 
if I enter the authentication number in my login page, or click on the 
"Continue" link in the 2FA email, that is where everything stops.

If I hit "continue", it stops at https://lpillinois.org/wp-admin/
If I enter the authorization number on the original login, it stops at 
https://lpillinois.org/wp-login.php?action=itsec-2fa&itsec-hb-token=act

A few times, a CAPTCHA page has come up, I was able to proceed to the 
login, but it still hangs up as above.  I've tried different browsers 
with the same result (I get a 500 error with Edge, or it takes me to the 
public site, not CRM).

Also, once I've tried to log in, unless I clear all my history and 
cache, if I try again, it goes directly to the logout 
(https://lpillinois.org/wp-login.php?itsec-hb-token=act&loggedout=true&wp_lang=en_US)

I don't know, maybe my bookmark is corrupted or something.  Can you send 
me the link to our CRM page, maybe that would help.  Thanks.

-- 
Kevin Mahoney
Membership Director
Libertarian Party of Illinois


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